Frequently Asked Questions
Everything you need to know about shopping at JVL Home.
What is the standard shipping time for furniture and decor?
Standard shipping typically takes 3 to 7 business days. For larger furniture items, our specialized freight partners may take up to 14 business days to ensure safe delivery to your doorstep.
What is your return policy for home goods?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled. Please note that custom-made or final sale items are not eligible for return.
Do JVL products come with a warranty?
Yes, all JVL furniture pieces come with a 1-year limited warranty covering manufacturing defects in materials and workmanship under normal household use.
How can I track the status of my order?
Once your order ships, you will receive an email confirmation with a tracking number and a link to our carrier's tracking portal to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna and Affirm for larger home investments.
Are the materials used in your furniture sustainably sourced?
At JVL, we prioritize sustainability. The majority of our wood products are FSC-certified, and we use eco-friendly textiles and low-VOC finishes whenever possible.